Privacy and Cookies Policy
Call of the Wild Ltd (“We”) are committed to protecting and respecting your privacy.
This policy, together with our terms of service, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed, used and stored securely. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Should we ask you to provide certain information by which you can be identified when using this our services and this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What We Collect
We may collect the following information:
- Personal Contact information including e-mail and date of birth
- Demographic information such as postcode etc
- Vital medical information relevant to programme/activity attended
- Dietary requirements for medical and customer service reasons
- Next of kin or parent contact details for under 18’s
- Payment details
What We Do with the Information We Gather
We require this information to understand your needs, provide you with a better service and protect your health and wellbeing in particular for the following reasons:
- Internal record keeping and processing of bookings
- Ensure all attendees are physically fit and able to undertake activities/programmes
- Use it to design and delivery programmes which are suited to the age and physical ability of the children
- We may use the information to improve our products and services.
- We may periodically send promotional emails (Not to children or parents of children attending our courses) about new products, special offers or other information which we think you may find interesting using the email address which you have provided, if you’ve opted in to receiving such information.
- From time to time, we may use the information to customise the website and marketing materials according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
This may prevent you from taking full advantage of the website.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- We will not send unsolicited e-mails unless you are a past customer or have opted into receiving, periodically, our promotional e-mails about new products, special offers or other information which we think you may find interesting
- In line with the statute of limitation for personal injury claims data will be retained for 3 years for adults and until the age of 21 with children. E-mail addresses will be retained for marketing purposes after that date if you’ve opted in to receiving our promotional information.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
- We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at 83 Church Road, Seven Sisters, Neath, SA10 9DT or e-mail email@example.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.